Refunds and cancelling
Cancel anytime. When you cancel, you keep your plan until the end of the period you have paid for and aren’t charged again. We don’t refund time already paid for, except in the cases below.
How to cancel
On your Account page, choose Manage billing, then cancel your plan. Because paid plans are sold through Link, a service of Stripe, you can also manage the subscription from your Link account at link.com. Or write to support@stonkly.ai from the address on your account and we will cancel it for you.
- What happens then. Nothing more is charged. Your plan stays until the end of the current period, then your account moves to the Free plan. Your account and everything in it stay; you have the Free plan's limits from then on.
- Deleting your account. Cancel first. An account whose plan is still set to renew can't be deleted, so that nobody is charged after their account is gone.
The free trial
Cancel before the 7-day Pro trial ends and you are never charged. Your Account page shows the date it ends. Switching to another plan during the trial ends the trial, and billing for the new plan starts straight away.
What we don't refund
Time already paid for: part of a month or year after you cancel, a renewal you forgot to cancel, or a yearly plan you stop using partway through. You keep access until the period ends instead.
When we do refund
- Our mistakes. If you were charged twice, charged after you cancelled, or charged the wrong amount, we refund the difference.
- Where the law gives you the right. If the law where you live gives you a right to cancel and be refunded, such as a cooling-off period in the European Union or the United Kingdom, that right applies on top of this policy.
- If we close the service. We refund any paid time left after it closes.
- Link's own refunds. As the seller, Link can also issue a refund within 60 days of a payment in some cases, under its own process.
A refund goes back to the card or account you paid with and includes any tax you paid on it. To ask for one, write to support@stonkly.ai from the address on your account and tell us which payment. Please contact us before disputing a charge with your bank: it is quicker for both of us.
Changing plans
Switching between Plus and Pro, or between monthly and yearly, isn’t a refund: the difference is pro-rated, so you are credited for the unused part of the old plan and charged for the new one.
More
This policy is part of our terms. Enterprise plans follow the agreement made for them.